Estates and Facilities Helpdesk for Schools, Colleges and Universities

Our Facilities helpdesk has been designed for easy reporting and management of reactive maintenance requests from across your organisation

All requests and issues logged feed into one whole campus system for easy management and tracking

Full reporting suite enables advanced filtering of open issues using a wide variety of search parameters

Maintenance Helpdesk compatible with multiple platforms

Accessible across multiple platforms such as phone, tablet and desktop computer.

Users can log maintenance requests and report faults where they work, in real time.

No need to download any apps or software, compatible with multiple web browsers.

Paperless reporting and tracking of maintenance issues for universities and colleges

  • All requests and faults are fed into one helpdesk for easy access
  • Helpdesk automatically generates unique reference number for each incoming request
  • Issues can be prioritised and actioned directly from the helpdesk
  • Users can see a full history and track through to closure

Report Items Requiring Repair - efficent estates management

Staff across your college can report items for repair directly from their own departments using our software.

No need for paper forms or phone-calls.

Repair requests can go straight to the helpdesk.

Staff can track the status of repairs to avoid duplication of requests.

Medical Audits Estates and Facilities helpdesk can help you meet these needs

Your staff are busy imparting knowledge, caring for student needs and keeping your University running smoothly. You can help them save valuable time by giving them access to log and track maintenance requests using our software platform from any computer across your campus.

Our University Maintenance helpdesk can be used in conjunction with other software systems in our Audit range to enable users report estates and facilities repair and maintenance issues as they carry out cleaning and Health & Safety audits across your organisation.

Users can seamlessly move from our college cleaning audit or our Health & Safety audit or indeed from any of our 80+ audit systems to report a maintenance issue directly to our helpdesk.

Unique range of audit and quality assurance auditing software to support the teams who support education providers

At Medical Audits, our highly advanced, scalable and flexible audit and Quality Assurance platform gives providers of education, whether school, college or university, the software they need for auditing, reporting and managing their estates and facilities departments.

Our facilities management audit tools provide the real time data to help them identify solutions that will increase their efficiency and improve the service they provide

For more information about our facilities management audits click here

Amazing Features and Functionality as Standard for Facilities Management

✔ Flexible, software to meet all your reporting needs
✔ Mobile software for hospitals and the community
✔ Real-time digital dashboards
✔ Web-based reporting system
✔ RAG charts and tables in real time
✔ Detailed analysis
✔ Tracking of issues raised through to closure
✔ Worklist generation and export

College Audit Software Product Range includes:

✔ Health and safety auditing software
✔ National cleaning standards audit software
✔ Estates and facilities auditing software
✔ Environmental hygiene audit software
✔ Bespoke audit software development

Computerised Off The Shelf (COTS) Software Solutions And Bespoke Software Solutions For All Education Providers Available

We work in partnership with Education providers such as schools, colleges, Universities etc., continuously designing and developing bespoke software to meet their auditing and commissioning needs.

Our facilities management range of College and University Audit Software Systems Include:

Quality Assurance


Easy to use optimised user interface


Tripled audit capacity


Real time digital dashboards and reports


Ward digital dashboards


Immediate feedback


Action Plans

Audit standards meet the CQC & HIQA standards shown here as well as Infection Prevention & Control Standards

Contact us, have a chat and lets book a demo